Transitional Supervision

Who Should Attend?

This workshop focuses attention towards those supervisors who are in transition as new supervisors. For the most part, these new supervisors were "one of the guys" yesterday however, today they are the "boss". Now they are expected to be the problem solvers, decision makers, responsibility holders and result producers, in an accountable work environment that features change, issues and ill structured problems. Feeling pressure from within, the new supervisors feel the need to equip themselves with the tools and techniques that can help achieve greater daily success and establish credibility in their new role.

You Will Learn:
• how your job as a supervisor contributes to the overall growth and development of your business unit, your people and yourself,
• how to change your leadership style in order to be flexible, adaptable and efficient,
• the essential three elements relating to effective and assertive communication while responding constructively to different messages,
• the difference between coaching and counselling employees and how and when to use these skills for optimal results,
• thrree effective techniques to deal with workplace conflicts in a swift and direct manner,
• the fundamental techniques associated with assertiveness while ensuring that employees are treated with respect and dignity,
• how to establish your credibility, confidence and authority as a supervisor.

Duration:  Two Days

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