Interpersonal Skills – A Guide to Diplomacy and Credibility

Who Should Attend?

This seminar offers insights into your communication style and those of others, while providing you with skills for clearly and effectively receiving and transmitting information, ideas, thoughts, feelings and needs. Managers, team leaders and supervisors will benefit from improving their communication effectiveness and their ability to positively influence others, as well as how to choose and use the most appropriate words and emotional tone for every business situation.

You Will Learn:
• the foundation for cooperative communication and team motivation,
• characteristics of successful communicators,
• skills for diplomatic problem solving,
• to develop the coping skills for the nine types of difficult people,
• how to diagnose other communication styles,
• how to flex your own style and partner for complete understanding,
• the path to being a more effective team player.

Duration: Three Days

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