Interaction Leadership

Who Should Attend?

Leaders who are expected to deal with day to day people challenges that at times are uncomfortable or compromising. These leaders need to be proactive and sometimes reactive to certain workplace situations that call for techniques that reduce conflict, encourage success and lead to maximum benefits.

You Will Learn:
• how to identify and apply the four roles of interaction leadership for optimal results,
• the difference between coaching, counselling and confronting employees and the application of these positive techniques,
• conflict management styles that are available to you as a leader and their appropriate use,
• to cite the major causes of resistance in the workplace and quickly deal with these causes,
• how to deal with workplace harassment and the due diligence process,
• to demonstrate coping strategies for dealing with hostile and difficult people.

Duration:  Two Days

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