Customer Service
Workshop Overview:
Customer service is customers won and retained. We loose 68% of our customers because they perceive we don’t care for them or their needs. And that is their reality. In this workshop we will discuss what customers expect when they deal with us, what tone and words they expect to hear and what their requirements are. Everyone is a customer, internally and externally. Employees leave their place of business because they are not treated the way they wish to be treated. Customers do the same.
This is a very interactive workshop with numerous opportunities to try out new skills. The focus of success is part of the program with methodologies including skill practices, customer service simulation, small and large group discussions and hands on practice.
Who Should Attend?
• All employees who communicate with the customers on a daily basis.
• All internal customers.
• Those who manage employees
You Will Learn:
• Develop an awareness of customer service,
• Assess communication techniques for a customer driven environment,
• Identify who the customer is,
• Create action plans to getting and keeping the customer.
Duration: One Day
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