Conflict Management

Workshop Overview:

Conflict occurs when individuals or groups are not obtaining what they need or want and are seeking their own self-interest. Sometimes the individual is not aware of the need and unconsciously starts to act out. Other times, the individual is very aware of what he or she wants and actively works at achieving the goal. Workplace conflict is natural and — handled the right way — essential for moving an organization forward. You will examine how managers and non-managers can turn destructive conflicts into constructive sources of innovation.

Who Should Attend?

All individuals who get into conflict situations at work or elsewhere.

You Will Learn:
• To explore the different ways you interact with others in conflict situations,
• Identify the types and sources of conflicts,
• Understand that in a conflict situation you have flexibility and leverage,
• Manage your reactions to it,
• Identify and apply the ”Rules of Engagement” strategy,
• To set goals for the management of future conflict in your lives,

Duration:  Two Days

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